Privacy Policy

We collect information you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us for support
• Participate in promotions or surveys

Personal Identifiers: Name, email address, phone number, billing and shipping address.

Payment Information: We do not store your full credit card number. Payments are processed securely through third-party payment processors (such as Stripe). We only retain the last four digits of your card and the billing address for record-keeping.

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site — collected automatically via cookies and similar tracking technologies.

We use the information we collect to:

• Process and fulfill your orders
• Send transactional emails (order confirmation, shipping updates)
• Send marketing communications, if you have opted in (you may unsubscribe at any time)
• Respond to customer service inquiries
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
• Analyze site usage to better understand our customers

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Shipping carriers, payment processors, email service providers, and analytics tools that help us operate our business. These parties are bound by confidentiality agreements and may only use your data to provide services to us.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., shopping cart, login session).
• Analytics Cookies: Help us understand how visitors interact with our site.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order records are retained for seven (7) years for accounting and tax purposes.

Purnima Collection is based in Nepal and ships worldwide. If you are located outside Nepal, your information may be transferred to, stored in, and processed in countries with different data protection laws than your country of residence. By using our services, you consent to such transfer.

For customers in the European Economic Area (EEA) or the United Kingdom, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) when transferring your data internationally.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link in our emails.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at hello@purnimacollection.com.

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: